Politique d'expédition

SECTION 1 - SHIPPING DELAYS

As we are all aware, there's a pandemic among us and unfortunately because of this pandemic all of our postal services are delayed in delivery. The biggest culprit being the United States Postal Service. 

We suggest that you keep in thought that there are definite possibilities that your package might be delayed and while we wish we had control to ensure this was not a possibility, we do not have that control.

Below are notices that both the USPS and UPS have provided with regards to shipping delays:

USPS: Delivering for America During COVID-19

UPS: Service Impacts Related to Coronavirus

Unfortunately we are unable to provide a refund on items due to delayed shipping. Please work with the shipping service that applies to you for a refund.

SECTION 2 - PACKAGES NEVER RECEIVED

We are so sorry this happened to you. Since the COVID-19 pandemic this has been a common occurrence which is why we purchase tracking information and insurance for each of our packages. 

Unfortunately we will not be able to assist you with recovering the package.

Please contact the shipping service which applies to you and file a claim to recover your package or obtain a refund.

USPS: File a Claim

UPS: Start a Claim

SECTION 3 - SHIPPING LOCATIONS

United States, US Territories and Possessions

USPS

• First Class Mail (1-3 business days)
• First Class Package (1-3 business days)
• Priority Mail (1-3 business days)

UPS

• UPS Ground
• UPS Standard

APO/FPO/DPO

USPS 

• Priority Mail (Delivery time varies by destination)

Canada

USPS

• First Class Package International (Delivery time varies by destination)
• Priority Mail Express International (3-5 business days)
• Priority Mail International (6-10 business days) 

UPS

• UPS Worldwide Saver (Next business day delivery by the end of day)
• UPS Standard (3+ days by end of day)